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Delphinus SMS Marketing and WhatsApp Terms and conditions

Please carefully read these terms and conditions before opting into Delphinus SMS Marketing and WhatsApp notifications. By enrolling or otherwise agreeing to receive SMS Marketing and WhatsApp messages from Delphinus, you agree to comply with and be bound by the following terms and conditions as well as Delphinus’ Terms and conditions and Privacy Policy, which are incorporated here, or at https://www.delphinusworld.com/terms-and-conditions  and

For purposes of these SMS Marketing and WhatsApp Terms, “Delphinus”, “the Company”, “We”, “our” or “us” shall mean Delphinus and any subsidiaries, divisions or affiliates.

1. Consent to Receive SMS and WhatsApp Messages

By voluntarily providing your mobile phone number and opting into Delphinus SMS Marketing and WhatsApp notifications, you expressly consent to receive promotional and informational text messages and WhatsApp notifications at that phone number, including but not limited to order confirmations; appointment reminders for dolphin interactions, park entrances and transportation services from Delphinus. Please note we may not be able to deliver messages to all mobile carriers. Consent to receive texts is not a condition of purchasing and agree that all text messages may be sent using automated technology. Message frequency may vary.

2. Opting Out

You may opt out of receiving SMS messages and WhatsApp notifications from Delphinus at any time. To opt out of SMS messages, reply "STOP" to any message you receive. To opt out of WhatsApp notifications, reply "STOP" to the WhatsApp message or contact our customer support at [Customer Support Contact] for assistance. You may receive additional communications confirming that your request has been received and processed, and you may continue to receive text messages for a short period while Delphinus processes your request(s). You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

3. Message and Data Rates May Apply

Standard message and data rates from your wireless carrier may apply to any SMS messages and WhatsApp notifications you receive from Delphinus. Please check with your carrier for details regarding your specific plan.

4. Privacy and Security

Delphinus is committed to protecting your privacy and personal information. We will only use information you provide through our web site to transmit your mobile messages and respond to you, if necessary. This includes, but it is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. We will not share, sell, or disclose your mobile phone number or other personal information provided for SMS Marketing and WhatsApp notifications without your explicit consent. Please review our Privacy Policy for more information at https://www.delphinusworld.com/privacy-policy.

5. Eligibility 

To participate in Delphinus SMS Marketing and WhatsApp notifications, you must be at least 18 years old and have the bill payer's permission to opt in. By using or engaging with SMS Marketing and WhatsApp notifications, you acknowledge and agree that you are of adult age in your jurisdiction.  Delphinus reserves the right to refuse service or discontinue SMS Marketing and WhatsApp notifications to anyone at our discretion.

6. Content and Frequency

Delphinus will send SMS messages and WhatsApp notifications with promotional and informational content related to our products, services, and events. Message and notification frequency may vary, and you acknowledge that you are not guaranteed to receive a certain number of messages or notifications per week.

7. Changes to Terms and Conditions

Delphinus reserves the right to update, modify, or revise these terms and conditions at any time. Your continued participation in SMS Marketing and WhatsApp notifications after such changes will constitute your acceptance of the revised terms.

8. Customer Support

For assistance with Delphinus SMS Marketing and WhatsApp notifications or to opt out, please contact our customer support at:

      • Send a message via chat or through our help center.
      • Send an email to info@delphinus.com.mx
      • Or contact the Service Customer Service Telephone:
      • Direct +52 (998) 500-2979 or Whatsapp +52 (998) 240-1072
      • Monday to Sunday - 8:00 AM to 8:00 PM EST

9. Miscellaneous

You warrant and represent to us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder. You further warrant that you are the current subscriber or authorized user of the phone number you have provided. You agree that you will not initiate messages to the mobile phone of any other person or entity without authorization. If you change, forfeit, or deactivate the phone number you have provided to Delphinus, you agree to notify us immediately. Failure to do so constitutes a material breach of these SMS Terms and Delphinus Terms of Use. Mobile carriers are not liable for delayed or undelivered messages.

10. Governing Law

These terms and conditions are governed by the laws of Cancun, Mexico, and any disputes arising under or in connection with them shall be subject to the exclusive jurisdiction of the courts located in Cancun, Mexico.

By opting in to Delphinus SMS Marketing and WhatsApp notifications, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with these terms, please do not participate in our SMS Marketing and WhatsApp program.

Thank you for choosing Delphinus!

Av. Nader Lote 28, Mza. 1 Supermanzana 2, Col. Centro 77500
Tel. 998 898 1900