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 Reservations: (998) 500 2979

Privacy Policy


Pursuant to Articles 15 and 16 of the Federal Law for the Protection of Personal Information of Private Citizens we wish to inform you that Operadora Xuna, S.A. de C.V., with domicile at Av. Nader Mz 1, Lt 28 Cancun, Quintana Roo, 77500, Mexico, is responsible for gathering your personal data as well as its protection and the use made thereof.

For each of these sites, the information requested is different and it is stored in separate databases.

In Operadora Xuna, SA de CV, one of our priorities is to respect the privacy of our users and maintain the security of the information and personal data we have gathered.



Cookies are small pieces of information that are sent by the Web site to your browser. They are stored in the hard drive of your computer and are used to determine your preferences when you connect to the services of our sites. They are also used to track certain behaviors or activities carried out by you within our sites.

In some sections of our site, we require that the client has enabled cookies since some of the functionalities require these to work. Cookies allow us to: a) recognize you at the time of entering our sites and offer you a personalized experience, b) know the personal configuration of the site specified by you; for example, cookies allow us to detect the bandwidth you selected when entering the home page of our sites, in such a way that we know what type of information is advisable to download, c) calculate the size of our audience and measure some traffic parameters. Each browser that has access to our sites acquires a cookie, which is used to determine the frequency of use and the sections of the sites visited, thus reflecting their habits and preferences. This information is useful for improving the content, headings and promotions for users.

Cookies also help us to track some activities; for example, in some of the surveys that we launch on line, we may use cookies to detect if the user has already filled out the survey in order to avoid showing it again, if he already did it. Additionally, cookies allow you to take advantage of the most beneficial features that we offer you, so we recommend that you leave them enabled.

Cookies will not be used to identify users, with the exception of such cases under investigation for possible fraudulent activities.



The personal information gathered will only be used for the following purposes: to provide and/or hire the services and products related to the friendly interaction of human beings and dolphins that you requested through our electronic sites, our call center or our ticket offices.

Such information will be used to notify you in the future about new services or products related to those already contracted or purchased; allow Operadora Xuna, S.A. de C.V. contact you and inform you as a reminder of the contracted booked information as well as changes in them; develop studies or programs that are needed to determine consumption habits; to conduct regular assessments of our products and services in order to improve their quality; to assess the quality of the service we provide, and in general, to fulfill our obligations to you.

It is important to emphasize that Operadora Xuna, SA de CV, does not sell or share information on its customers to any other public or private entity. We believe that the information obtained from you is only in our interest and we use it only to offer you our products and services with the best quality possible.



As part of our communications and marketing efforts, it is possible that we will be sending you information about promotions, offers and services via e-mail. Only Operadora Xuna, S.A. de C.V. has access to the information obtained. This type of advertising is performed through advertisements and promotional email messages which will only be sent to you and to those contacts registered for this purpose; you will be able to change this indication at any time. The e-mails sent may occasionally include offers from third parties that are our business partners.

In the case of the use of cookies, the button “help” located in the toolbar of most browsers will tell you how to avoid accepting new cookies, how to make the browser notify you when you receive a new cookie, or how to disable all cookies.



Any sensitive personal data are classified in the Federal Law for the Protection of Personal Information of Private Citizens in Section VI of Article 3rd. The security and confidentiality of the information provided by users when contracting a service or purchasing a product online shall be protected by a secure browser under the protocol Secure Socket Layer (SSL), so the data will be sent encrypted in order to ensure its protection. To verify that you are in a protected environment, make sure that there is an S in the navigation bar. Example: httpS://.

However, and despite the fact that tools are safer every day, the protection of data sent over the Internet cannot be guaranteed 100%; so, once received, we will do everything possible to safeguard the information.



For the purposes mentioned above, we require obtaining any of the following personal data, such as: full name, sex, landline and/or mobile telephone, email address, postal address, Tax I.D. (for billing purposes, whenever applicable), credit card information and actual written signature (in banking vouchers, whenever applicable).



Pursuant to Article 9th of the Law, in the case of sensitive personal data Operadora Xuna S.A. de C.V. will be required to obtain prior written consent from the holder through his written signature, electronic signature or any authentication mechanism established for this purpose. Operadora Xuna S.A. de C.V. does not request sensitive personal data.



Operadora Xuna, S.A. de C.V. only performs information transfers using the web hosting companies with which it has an existing legal relationship. This is done in order to maintain, update and manage its websites, whereby it informs its partners, contracting parties and users about activities, promotions, events, studies, TrustMarks and industry initiatives.



It is important to inform you that you have the right to access, rectification and cancellation of your personal data, and to object to its handling or to withdraw the consent given to us for this purpose.

To that end, it is necessary to send the request pursuant to the terms established in Article of said Law. It should be sent to Lic. Alfonso Fernandez Gallaga, the person in charge of our Department of Personal Data Protection, located at Av. Nader Mz 1, Lt 28 Cancun Quintana Roo 77500 Mexico. Or call the telephone number (998)8981900 ext 1106 or send an e-mail to privacidad@delphinus.com.mx, which we will request to confirm by phone in order to guarantee its correct receipt.

In case you do not wish to receive promotional email messages from us, you can send us your request to the electronic address: privacidad@delphinus.com.mx.



Operadora Xuna S.A. de C.V. reserves the right to perform, at any time, changes or updates to this privacy notice in order to comply with new legislation or jurisprudence, internal policies, new requirements for the provision or offer of our services or products, or new market practices. These changes will be available to the public as follows: (i) notices visible in our establishments or customer contact centers; (ii) leaflets or brochures available in our establishments or customer contact centers; (iii) on our webpage [www.delphinusworld.com in the privacy notice section]; (iv) or we will send them to the last e-mail that you have provided us.



This statement of Confidentiality/Privacy is subject to the terms and conditions described above, which in itself constitutes a legal agreement between the user and Operadora Xuna, S.A. de C.V. If the user uses the services in any of the sites of Operadora Xuna, S.A. de C.V., it shall be construed that you have read, understood and agreed on the terms set out above. If you do not agree with them, the user shall not provide any personal information, or use the services of the sites of Operadora Xuna, S.A. de C.V.

Last update: 08/04/2016