Comprehensive Privacy Notice

Pursuant to articles 14, 15 and 16 of the Federal Law on Protection of Personal Data Held by the Individuals (hereinafter the "Law") and other applicable provisions, we hereby inform you that Operadora Xuna, S.A. de C.V., with commercial name Delphinus (hereinafter and indistinctly "Operadora Xuna", "Delphinus" or the "Responsible") with registered office at Avenida Nader Lote 28, Manzana 1, Supermanzana 2, Cancún, Benito Juárez, Quintana Roo, México C.P. 77500, is responsible for processing your personal data, as well as for its protection and use.

At Delphinus, one of our priorities is to respect the privacy of its users and to keep the information and personal data we collect secure.

This Privacy Notice always contemplates the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility in the processing of personal data.

PERSONAL DATA.

For the development of the purposes described in this Privacy Notice, we need to obtain the following personal data:

Identification data: first name, last name gender, tax ID (RFC) and/or CURP (for billing purposes, when applicable).

Demographic data: Gender and age.

Contact information: phone number, email address and residential address.

Payment information: credit or debit card details and signature (as reflected on bank vouchers, when applicable).

SENSITIVE PERSONAL DATA.

Pursuant to article 8 of the Law, in the case of sensitive personal data, Delphinus will be obliged to obtain the express written consent of the owner, through his autograph signature, electronic signature or any authentication mechanism established for such purpose. Delphinus does not request sensitive personal data.

USE OF INFORMATION.

The personal information collected will only be used for the following purposes: to provide and/or contract the services and products related to the friendly interaction between humans and dolphins that you have requested when booking with us though our websites, our call center or the ticket booths at our seven locations: Interactive Aquarium Cancún, Punta Cancún, Playa Mujeres, Puerto Morelos, Riviera Maya, Xcaret and Xel-Há.

This information will be used to notify you in the future about new services or products that are related to those already contracted or acquired; to inform you about changes in the same; to elaborate studies and programs that are necessary to determine consumption habits; to carry out periodic evaluations of our products and services in order to improve their quality; to evaluate the quality of the service we provide, and in general, to comply with the obligations we have contracted with you.

It is important to note that Delphinus does not sell or exchange customer information to any other public or private entity. We consider that the information obtained from you is only in our interest and to offer you our products   and   services   with   the   best   possible   quality.

DATA TRANSFERS TO THIRD PARTIES.

Delphinus only sends information to webhosting companies with whom it maintains current legal relationship in order to maintain, update and manage its web sites, through which it informs its users about activities, promotions and events.

LIMITATION OF USE AND DISCLOSURE OF INFORMATION.

As part of our communication and marketing efforts we may send you notifications about promotions, offers and services via email, only Delphinus has access to the information collected. This type of advertising is done through notices and promotional e-mail messages, which will only be sent to you and to those contacts registered for that purpose, this indication may be modified at any time by sending an e-mail to privacidad@delphinus.com.mx In the e-mails sent, we may occasionally include offers from third parties that are our business partners.

In the case of the use of cookies, the "help" button on the toolbar of most browsers will tell you how to avoid accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies.

PROTECTION.

The security and confidentiality of the data that users provide when contracting a service or purchasing a product online will be protected by a secure server under the Secure Socket Layer (SSL) protocol, so that the data sent will be transmitted encrypted to ensure its safekeeping. To verify that you are in a protected environment, make sure that an S appears in the navigation bar. Example: httpS://.

However, despite the increasing availability of more secure tools, the protection of data sent over the Internet cannot be 100% guaranteed; therefore, once received, every effort will be made to safeguard the information.

ABOUT COOKIES AND THEIR USE.

Cookies are small pieces of information that are sent by the Web site to your browser and stored on your computer's hard drive and are used to determine your preferences when you connect to services on our sites, as well as to track certain behaviors or activities carried out by you within our sites.

In some sections of our site we require the customer to have cookies enabled as some of the functionalities require cookies to work. Cookies allow us to: a) recognize you when you enter our sites and offer you a personalized experience, b) know the personal settings of the site specified by you, for example, cookies allow us to detect the bandwidth you have selected when you enter the home page of our sites, so that we know what kind of information is advisable to download, c) calculate the size of our audience and measure some traffic parameters, since each browser that accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting your habits and preferences, information that is useful for us to improve the content, headlines and promotions for users. Cookies also help us to track some activities, for example, in some of the surveys we launch online, we can use cookies to detect if the user has already filled out the survey and avoid displaying it again, in case he/she has done so.

In the case of the use of cookies, the "help" button on the toolbar of most browsers will tell you how to prevent accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies. However, cookies will allow you to take advantage of the most beneficial features we offer, so we recommend that you leave them turned on.

The use of cookies will not be used to identify users, except in cases where possible   fraudulent   activities   are   being   investigated.

ARCO RIGHTS EXERCISE.

It is important to inform you that you or your legal representative may exercise your rights of Access, Rectification, Cancellation and Opposition (ARCO) in accordance with the applicable legislation. The exercise of these rights is independent from one another and does not constitute a prerequisite for the exercise of any other right. You also have the right to oppose the processing of your personal data or to revoke the consent you may have previously granted for such purposes. To do so, the data subject may request information about their personal data held by the Responsible, as well as learn about the general terms and conditions of its processing through this privacy note. Please send the request in accordance with the provisions of Article 28 of the Law to Lic. Alfonso Fernández Gallaga, Head of our Personal Data Protection Department, located at Avenida Nader Manzana, Lote 28, Manzana 1, Supermanzana 2, Cancún, Benito Juárez, Quintana Roo, México C.P. 77500, or you can call (998)8981900 ext 1106 or send an e-mail to privacidad@delphinus.com.mx, which we ask you to confirm via telephone to guarantee its correct reception.

Your request must include the following information:

1. The name of the data subject and their address or any other means for receiving notifications.
2. A copy of the document proving the identity of the data subject, or, if applicable, the legal representation and identity of their representative.
3. A clear and precise description of the personal data for which the ARCO rights are to be exercised, except in the case of the right of access.
4. A description of the ARCO right to be exercised, or what the data subject is requesting, and
5. Any other element or document that facilitates the location of the personal data.

Your request will be answered within a period not exceeding 20 working days. Likewise, at any time you may revoke your consent to the processing of your data, by the same means indicated above.       In case you do not wish to receive promotional messages from us, you can send us your request through the following email address: privacidad@delphinus.com.mx

IMPORTANT UPDATES IN THE COMPREHENSIVE PRIVACY NOTICE.

Delphinus reserves the right to modify or update this privacy notice at any time, according to the applicable legislation on personal data protection, internal policies, new requirements for the provision or offering of our services or products and market practices.

In such cases Delphinus will publish such changes on the website https://www.delphinusworld.com/ section "Privacy Notice", so we recommend that it be consulted periodically.

ACCEPTANCE OF TERMS.

This Confidentiality / Privacy statement is subject to the terms and conditions described above, which in itself constitutes a legal agreement between the user and Delphinus. If the user uses the services in any of the Delphinus sites, it means that he/she has read, understood and agreed to the above terms.

AUTHORITY.

If the user believes that their personal data protection rights have been violated, they may approach the competent authority, the Secretariat for Anti-Corruption and Good Governance, in order to assert any claims related to the processing of their personal data.

Last update: 15/04/2025