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preguntas frecuentes

Frequently Asked Questions

1. Will I be allowed to get close to the dolphins?

Yes, our dolphins are trained to be around people and feel very comfortable interacting with our visitors. They are in their natural environment so they may disappear for a moment but they’ll be back – sometimes to swim right next to you.

2. Is it dangerous to swim with dolphins?

Not at all. They are very friendly and curious about human beings and, if treated gently, have been known to develop strong bonds of love and respect with humans.

3. Is the area where you swim with dolphins deep?

The Delphinus habitats are 4 meters deep on average (13 ft). However, there are also more shallow areas.

4. Do I need to know how to swim in order to participate in a dolphin swim program?

We provide each visitor with a life vest to be used during the program activities, so don't worry if you don't know how to swim. Our staff is trained to make sure you feel safe, comfortable and ready to enjoy your dolphin experience.

5. Do children use life vests?

Yes. Everyone who participates in our programs must wear a life vest. We provide participants with a life vest adapted to their weight and size.

6. Can I feed the dolphins?

Dolphins receive a specific balanced diet according to their age, activities and development. During the activity, trainers may occasionally ask visitors to help them feed one of the dolphins and this will be done only under their supervision. Feeding the dolphins in any other way is not permitted as eating food that is not included in their established diet can affect their health.

7. Are lockers, bathrooms and changing rooms available in the habitats?

Yes; at Delphinus we want you to have a great time and feel as comfortable as possible. There are onsite bathroom facilities, showers, changing areas, towels and secure lockers for personal items.

8. Can I purchase photographs and videos taken during my experience with dolphins?

Yes. For safety reasons and to avoid distracting the dolphins, participants are asked not to bring video or photography cameras to the wet areas around the dolphinariums. Delphinus has a professional photography and video team as well as the best equipment. After your swim with the dolphins, you'll be able to purchase the videos and photographs taken of you.

9. Can handicapped and disabled visitors participate in the dolphin programs?

Yes. We do our best to make this experience available for everyone. When making your reservation, it is important that you mention any special requirements. Our reservations agent will confirm whether we can offer the best option for your comfort and safety. We ask that participants with special requirements be accompanied by an adult during the dolphin interaction program.

10. Is there a minimum age or height requirement to participate in the dolphin interaction programs?

The minimum height requirement is 1 meter (3.3 ft). Children under the age of 8 must be accompanied by an adult during the interaction (both must purchase a ticket).

The minimum age requirement for the Delphinus Trek program is 12 years old.

11. Can young children enter the habitats?

All kids are welcome at Delphinus! If your child is not participating in the program, we ask that a responsible adult accompany them at all times. Non-participating family members are free to watch and enjoy the dolphins from the companion areas designated for this purpose.

12. Do you offer discounts for your dolphin programs?

Yes. If you make your booking online, you get a special discount. Also, if you sign up to our newsletter, you will receive special prices, discounts and promotions before anyone else!

13. Do I need to book in advance?

We recommend that you book in advance, especially if you plan to visit us during high season, because our interaction programs have a limited number of participants.

14. How is the program organized?

The program is divided in two parts: on-deck briefing and explanation for touching the dolphins (out of the water) and interaction with the dolphins (in the water).

15. Is transportation to Delphinus included in the price of the program?

Yes. Delphinus offers complimentary round-trip transportation for the following routes:

  • From hotels on the Riviera Maya to Delphinus Riviera Maya
  • From hotels in Cancun to the Cancun Interactive Aquarium

16. If I book a dolphin interaction program at Delphinus, will transportation be provided for an accompanying member?

Yes, each person who books a dolphin interaction program at Cancun Interactive Aquarium or Delphinus Riviera Maya is allowed to bring one accompanying member along at no extra cost for transportation. If you book online, please specify in the comments section that someone will accompany you.

17. How close will the person accompanying me be to the area where I will be swimming with the dolphins?

For security reasons, accompanying members will not have access to the deck or wet areas but they will be able to watch all the activities from the designated companion area.

18. If I am accompanied by more than one person, is there an additional transportation cost?

Unfortunately, we are unable to offer transportation to anyone other than the participant and one accompanying member.

19. Do you offer dolphin therapy programs?

Not for the moment. Delphinus recently collaborated in a scientific research project with ASS DISCAN, a non-profit organization interested in evaluating ameliorative processes for children with Down Syndrome and Autism in dolphin assisted therapies. Their conclusions suggest that children improve some of their physical, emotional and behavioral skills as they interact with our dolphins. Now, our Animal Care Specialists are being qualified and certified to develop a Dolphin Assisted Therapy Program in our facilities for children from Quintana Roo State.

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