Frequently Asked Questions

Yes, our dolphins are trained to be around people and feel very comfortable interacting with our visitors. They are in their environment so they may disappear for a moment but they’ll be back – sometimes to swim right next to you.

Not at all. They are very friendly and curious about human beings and, if treated gently, have been known to develop strong bonds of love and respect with humans.

The Delphinus habitats are 4 meters deep on average (13 ft). However, there are also more shallow areas and platforms.

We provide each visitor with a life vest to be used during the program activities, so don't worry if you don't know how to swim. Our staff is trained to make sure you feel safe, comfortable and ready to enjoy your dolphin experience.

Yes. Everyone who participates in our programs must wear a life vest. We provide participants with a life vest adapted to their weight and size.

Dolphins receive a specific balanced diet according to their age, activities and development. During the activity, trainers may occasionally explain to you how to, but they are the only ones that can feed them. Feeding the dolphins in any other way is not permitted as eating food that is not included in their established diet can affect their health.

Yes; at Delphinus we want you to have a great time and feel as comfortable as possible. There are onsite bathroom facilities, showers, changing areas, towels and secure lockers for personal items.

Yes. For safety reasons and to avoid distracting the dolphins, participants are asked not to bring video or photography cameras to the wet areas around the dolphinariums. Delphinus has a professional photography and video team as well as the best equipment. After your swim with the dolphins, you'll be able to purchase the videos and photographs taken of you.

Yes. We do our best to make this experience available for everyone. When making your reservation, it is important that you mention any special requirements. Our reservations agent will confirm whether we can offer the best option for your comfort and safety. We ask that participants with special requirements be accompanied by an adult during the dolphin interaction program.

The minimum height requirement is 1 meter (3.3 ft). Children under the age of 8 must be accompanied by an adult during the interaction (both must purchase a ticket).

The minimum age requirement for the Delphinus Trek program is 12 years old.

All kids are welcome at Delphinus! If your child is not participating in the program, we ask that a responsible adult accompany them at all times. Non-participating family members are free to watch and enjoy the dolphins from the companion areas designated for this purpose.

Yes. If you make your booking online with days in advance, you get a special discount. Also, if you sign up to our newsletter, you will receive special prices, discounts and promotions before anyone else!

We recommend that you book in advance, especially if you plan to visit us during high season, because our interaction programs have a limited number of participants.

The program is divided in two parts: on-deck briefing and explanation for touching the dolphins (out of the water) and interaction with the dolphins (in the water).

Yes, with all the Xel-há, Xcaret, Xplor and Xenses all inclusive packages. We provide optional transportation with a $10 USD fee per person to Delphinus Riviera Maya, Delphinus Puerto Morelos and Delphinus Playa Mujeres or $10 USD per booking to the Interactive Aquarium Cancun.

For more information about transportation click here.

Yes, each person who books a dolphin interaction program at Cancun Interactive Aquarium or Delphinus Riviera Maya is allowed to bring one accompanying member along at no extra cost for transportation. If you book online, please specify in the comments section that someone will accompany you.

For security reasons, accompanying members will not have access to the deck or wet areas but they will be able to watch all the activities from the designated companion area.

Unfortunately, we are unable to offer transportation to anyone other than the participant and one accompanying member.

Yes, depending on the pregnancy's stage they can perform different activities. However, if the pregnancy is very advanced, the Foot Push activity will not be possible.

Yes, all swims with dolphins programs have a limited guest capacity. If this number is not filled with your reservation, other members can be added to the same interaction to complete the total number of that group. Only the Couples and The One interactions are exclusive for two and one person respectively.

It is not available for children under 8 years, pregnant women, people with heart, lung and ear diseases.

It is important to mention that, upon arrival at the location, minors will be evaluated if they meet the minimum size and shoulder width for the Sea-Trek^® equipment. The age is suggested for children due to the dimensions and weight of the equipment.