Reservations: (998) 898 1900 EXT: 1263 | ES/EN

The Dolphin Swim Experience

Being with dolphins is an experience that will change your view of marine life. Discover a unique experience interacting with dolphins in environmentally sound habitats, as you learn about their world.

What do I need to know before swimming with dolphins?

Just listen and learn.

Our animal care specialists can assist you with all the details about dolphin physiology, behavior and routines. We encourage you to open yourself up to learning more as you savor an unforgettable day spent swimming with dolphins.

What do I need to know before swimming with dolphins

Your health matters.

This is not only an emotional experience, but also one that is quite physical. At Delphinus you will be given a life vest to be worn by all visitors without exception, to make your experience safer and more comfortable. 

What do I need to know before swimming with dolphins

Take only your swimsuit.

Dolphins have highly sensitive skin. Please do not use any sunscreen, oils, fragrances or lotions while swimming with dolphins, as they may be irritating to them.

What do I need to know before swimming with dolphins

Relax and enjoy.

Our experts will keep an eye on you and the dolphin at all times. There will be plenty of time to hug, kiss and even swim along with them, with the peace of mind that you will both have a great time.

What do I need to know before swimming with dolphins

Learn about all our dolphin swim tours

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FAQs

How long will my experience with dolphins last and what will I get?

The duration depends on the option you pick. First you will get some out-of-water basic training to ready you for swimming with the dolphins. All activities have a towel, lockers and a life jacket included.

Depending on the package, you will be doing various activities such as kissing and interacting with your new sea friends. You will also learn about their anatomy, nature, intelligence, diet and personality. We promise it will be an awesome experience.

What can I take with me and what can't I?

Appropriate footwear, swimwear and an open mind to get in touch with nature. Personal cameras are not allowed in the dolphin swim program areas.

For your own safety and the dolphins', you will not be allowed to wear any sunscreen or jewelry. You will be given a locker to store your personal belongings.

How much does swimming with dolphins cost?

Prices will vary depending on the number of participants, duration and type of activities. You can have a look at our options so you can choose the most suitable package for you and your family. 

Do I have to book?

Yes, you do. Advance bookings are needed to secure your slot, and we strongly suggest that you book online at our website as you will enjoy greater perks and discounts.

How do I make a reservation?

To book your swim with dolphins program, click on the book now button, pick a date and get started, it's that easy! Our customer service team will be happy to help you with any questions you may have through our web chat, email: info@delphinus.com.mx and whatsapp.

What are the age requirements?

Swimming with dolphins is an experience that can be enjoyed by everyone at any age since we have several swim programs to suit everyone. Children younger than 8 years old must be accompanied by an adult (both must have a ticket). Our staff is trained to help seniors along the way to make their experience an unforgettable one.

How can I get to the Delphinus habitat?

You can either get there by car or use our roundtrip shuttle service for $10 USD per person or $10 USD per booking to the Interactive Aquarium, which you will have to pay on arrival. The shuttle will pick you up directly at either your hotel or one of our rendezvous points. 

  • From Cancun / Hotel zone resorts to Interactive Aquarium
  • From Riviera Maya resorts to Delphinus Riviera Maya.
  • From Puerto Juarez and Playa Mujeres resorts to Delphinus Playa Mujeres.
  • From Puerto Morelos resorts to Puerto Morelos Delphinus.
  • Delphinus Punta Cancún cannot provide transportation.

What happens if I am late or can't make it?

Because we know that you’re on vacation and we want you to enjoy it to the fullest, we try to be as flexible as we can when it comes to rescheduling as many times as you want; we’ll just ask you to do so at least 24 hours in advance for better availability. You can request a refund with an 8% operating cost recovery fee. A no-show will automatically charge for full price. For more information, please send an email to info@delphinus.com.mx or chat with us on our website or whatsapp.

Can my travel partners watch?

You are only allowed to bring one guest. If you will be swimming with dolphins, your guest will not be able to go to the wet areas such as the dolphin dock. Our locations can be very large, but we have several waiting and observation areas available for guests.

Can people with special needs join a swim-with-dolphins program?

That is absolutely doable; our team has been trained to make sure they get the most out of this experience. Please indicate the nature of the disability so that it can be properly considered and accommodated. Some of the dolphins are particularly sensitive and affectionate to visitors with special needs, so they can be quite adaptable to them. One thing we are sure of is that this will be an exciting time for special-needs individuals.

What time are the dolphin programs held?

In most of our habitats the swimming with dolphins schedules are similar, they can vary depending on availability, season or weather situation, as shown in the following table:

Interactive Aquarium from 10:00 to 17:00 hours.
  • Couples Dreams: 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00.
  • Premium: 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00.
  • Ride: 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00.
  • Splash: 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00.
Riviera Maya from 10:00 to 17:00 hours.
  • Couples Dreams: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • Ride: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • Splash: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • Supreme: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • The One: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
Puerto Morelos from 10:00 to 17:00 hours.
  • Couples Dreams: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • Ride: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • Splash: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • Supreme: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • The One: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
Punta Cancún from 10:00 to 17:00 hours.
  • Couples Dreams: 9:00, 10:15, 12:50, 15:25.
  • Ride: 9:00, 10:15, 11:50, 12:50, 14:25, 15:25, 17:00.
  • Splash: 9:00, 10:15, 11:50, 12:50, 14:25, 15:25, 17:00.
  • Supreme: 9:00, 10:15, 12:50, 15:25.
  • The One: 9:00, 10:15, 11:30, 16:30.
Xcaret from 10:00 to 17:00 hours.
  • Interax: 10:00, 10:45, 11:30, 12:30, 13:30, 14:30, 15:15, 16:15, 17:10.
  • Primax 6: 11:30, 12:30, 13:30, 15:15.
Xel-Há from 10:00 to 17:00 hours.
  • Interax: 9:30, 10:45, 12:00, 13:15, 14:30, 15:45.
  • Ride: 9:30, 10:45, 12:00, 13:15, 14:30, 15:45.
  • Primax6: 9:30, 10:45, 12:00, 13:15, 14:30, 15:45.
  • Trainer for a day: 9:30.
  • Trek: 10:45, 12:00, 13:15, 14:30.
Playa Mujeres from 10:00 to 17:00 hours.
  • Couples Dreams: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • Family Dreams: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • Ride: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • Supreme: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.
  • The One: 8:30, 10:00, 11:30, 13:00, 14:30, 16:00.

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